Legal
Membership terms
The Room Australia Pty Ltd, ACN 699 916 562
121 Avoca Street, Randwick NSW 2031
hello@theroom.au
Last updated: 25 October 2026
1. About these terms
1.1 These terms govern your membership of The Room and your use of our space at 121 Avoca Street, Randwick. “We”, “us” and “The Room” mean The Room Australia Pty Ltd. “You” means the member. “The portal” means our member portal at members.theroom.au.
1.2 By applying for or accepting a membership, or by entering the space as a guest, you agree to these terms. You are responsible for anyone you bring into the space.
1.3 Our prices are set out on our website and in the portal. Our privacy policy is published separately and forms part of these terms.
1.4 We may update these terms. We will give you at least 30 days’ notice of any change that affects you, and the current version is always in the portal and on our website.
2. Membership
2.1 Membership is by application. We may accept or decline any application at our discretion and we do not have to give reasons.
2.2 Membership is personal to you. You may not transfer, share, sell or sublet it, your days or your desk, except under a shared membership arranged with us under clause 2.9.
2.3 Base. Free to hold once accepted. Base members book a desk on the ground floor through the portal, charged per day at the rate shown in the portal. Base includes the lounge and kitchen, a daily coffee and the café discount under clause 7, partner benefits and our events programme. Base does not include the first floor, the meeting rooms, monitors or the makerspace.
2.4 Creative. Two desk days a week on the first floor, booked through the portal, plus the meeting rooms. Monitors can be booked by the day at the rate in the portal. Additional desk days beyond your two are charged at the rate in the portal.
2.5 Studio. Three desk days a week on the first floor, booked through the portal, plus the meeting rooms. A Standard monitor desk is included when you book one. Premium monitors can be booked by the day. Additional desk days beyond your three are charged at the rate in the portal.
2.6 Resident. Your own first-floor desk with a Standard monitor, every day we are open, assigned to you when you join. No booking needed. Five Premium monitor days a month are included; further Premium days are charged by the day. Meeting rooms included.
2.7 Desk days are counted per calendar week, Monday to Friday, and do not carry over. Bookings hold a seat; they do not reserve a specific desk unless you are a Resident.
2.8 The ground floor is for Base members and day visitors. If a ground-floor desk is free, a paid member may use it, but a Base member with a booking always has priority and may ask you to move.
2.9 Shared memberships. A Studio or Resident membership may be shared by two people. Both must apply, be accepted and agree to these terms. The two of you share one allocation of days, or one desk. One of you is the nominated payer and is invoiced for the full fee, and both of you are jointly and severally liable for everything owed. If either of you leaves, the shared membership ends and the other may continue on an individual membership at the current rate.
2.10 Changing tiers. You may move between tiers on 14 days’ notice, effective from your next billing date, subject to availability.
3. Founding rates and pausing
3.1 Founding rates are offered for a limited time before and shortly after opening. A founding rate is held for as long as your membership continues without interruption, including while paused under clause 3.3, and if you move to another tier that also carries a founding rate.
3.2 A founding rate is not transferable and ends if you cancel. If you rejoin later, you pay the standard rate.
3.3 Pausing. Once in any 12-month period you may pause your paid membership for up to one month on 14 days’ written notice. During a pause you move to Base, you are not charged your monthly fee, and your founding rate and tier are held for your return. Pauses do not accrue or carry over. A break longer than one month is a cancellation.
3.4 Base memberships that go unused for two continuous months, with no booking, no event and no visit, lapse. We will write to you before that happens. A lapsed Base member is welcome to apply again.
4. The space
4.1 Open Monday to Friday, 8am to 7pm, except public holidays. Staffed 8am to 4pm. Outside staffed hours the space is unstaffed and you use it at your own risk. If you are the last to leave you must secure the space the way we have shown you.
4.2 We may close the space or part of it when we reasonably need to: an emergency, works, a private event, a production day in the Production Room, or a direction from an authority. We will give as much notice as we can, and the first-floor workroom stays with members whenever possible.
4.3 The building is heritage listed. Do not fix anything to, drill into, paint or alter any surface, joinery or fitting. Ask us if you want to display something.
4.4 Access devices, codes or cards we give you are for your use only. Do not lend or copy them, and tell us straight away if one is lost.
5. Rooms, monitors and bookings
5.1 The Sunroom and the Production Room are bookable through the portal by paid members, for 30 minutes to two hours at a time, at no charge. The call pod is first come, first served and is not booked.
5.2 If you cannot use a booking, cancel it so someone else can. We may charge for repeated no-shows or late cancellations, and we may move a booking to a comparable room when we need to.
5.3 The Production Room is a meeting room. Podcast and recording sessions are arranged separately by email and may be charged. When recording hire opens, members receive a discount.
5.4 Monitors are booked through the portal like any other resource and charged to your next invoice at the rates shown there, except where your tier includes them.
6. Guests
6.1 Members may bring a guest into the lounge, the kitchen and a meeting room they have booked, during staffed hours. Guests must be signed in on arrival and you must stay with them. Guests may not use a desk. We ask that guests do not overextend their stay, and that the arrangement is not leaned on in place of a membership.
6.2 You are responsible for your guest, their conduct, and any loss or damage they cause. A guest who wants to work here is welcome to apply for Base membership.
7. Coffee & Cactus
7.1 Every member receives one barista-made coffee a day and 10% off everything else at Coffee & Cactus next door, ordered through our ordering page. You pay the café directly through that page; we pay for the coffee. The daily coffee does not accrue.
7.2 The café is an independent business. Any issue with an order is between you and the café. We may change or withdraw the café benefit, or change partner, on notice.
8. Makerspace
8.1 The makerspace is for Creative, Studio and Resident members. You use it and its equipment at your own risk, for your own personal and creative work, following any instructions we give. Report damage, faults or injuries immediately. Clean up and put equipment away; we may charge a cleaning fee if you do not.
8.2 Materials, firing and other external costs are charged to you at cost. Firing is done off site by a third party and we do not guarantee its outcome or timing. Finished work left for more than 30 days after we have contacted you may be disposed of.
9. Business address and mail
9.1 Studio and Resident members may use 121 Avoca Street, Randwick as the registered address of one business and have mail for that business delivered here. Creative and Base members may not. We hold mail for collection and do not forward it.
9.2 When your membership ends you must immediately update your registered address and remove ours from everything. If you do not, we may notify ASIC that our consent is withdrawn. This clause survives the end of your membership.
10. Fees and payment
10.1 Membership fees are billed monthly in advance through the portal, by card or direct debit. Prices are in Australian dollars and exclude GST, which is added to every invoice. A part month is charged pro rata.
10.2 Desk days, monitors, additional days, makerspace materials and any other charges are added to your next invoice.
10.3 If a payment fails we will retry it and tell you. If an invoice stays unpaid we may suspend your bookings and access until it is paid. We may charge a reasonable administration fee for repeated failed payments.
10.4 We may change our standard prices on at least 30 days’ notice. Clause 3 protects founding rates.
11. Acceptable use
11.1 Our Wi-Fi, network and the space are for work. You must not use them to view, download, create or share anything illegal, or anything sexually explicit, violent or discriminatory, and you must not do anything that puts other people or their devices at risk, including running malware, torrenting, or attempting to access another person’s device, account or data.
11.2 Screens are visible in a shared room. Keep what is on yours appropriate for the people around you.
11.3 We may suspend network access without notice to protect the network, and clause 14 applies to any breach of this clause.
12. Respect and boundaries
12.1 The Room is small and shared. Treat every member, guest, staff member and neighbour with respect.
12.2 Abuse, harassment, intimidation, discrimination and unwanted attention are not tolerated, in person or online, and that includes comments about someone’s work, body, background, identity or beliefs. If someone asks you to stop, stop.
12.3 Do not photograph, film or record another member, their screen or their work without their consent. Do not touch another member’s belongings, desk or equipment.
12.4 If you feel unsafe or uncomfortable, tell us. We will listen and we will act.
13. Confidentiality
13.1 In a shared space you will see and hear other people’s work. Keep it to yourself. Nothing you learn here about another member’s business, clients, projects or personal life is yours to use, share or repeat. This clause survives the end of your membership.
14. Conduct, warnings and ending a membership for cause
14.1 You must use the space for lawful and professional purposes, keep noise to a level that does not disturb others, take calls and video meetings in a meeting room or the call pod rather than at a desk, keep the space clean and clear your desk at the end of your day, report any damage, fault, spill or injury when you notice it, and follow any reasonable direction we give.
14.2 You must not smoke or vape anywhere in the space, sleep overnight here, bring animals other than an assistance animal, cause a nuisance, or run a business from the space that is not compatible with a shared working environment.
14.3 If you breach these terms we will tell you in writing and give you a reasonable opportunity to put it right. If the same problem happens again, we may end your membership immediately.
14.4 Serious misconduct. We may end your membership immediately and without warning if you harass, threaten, assault or discriminate against anyone in the space; steal or wilfully damage property; breach clause 11 in a way that is illegal or puts others at risk; use the space for anything unlawful; or do anything else that puts the safety of others at serious risk.
14.5 If we end your membership under clause 14.3 or 14.4, no refund is given for the current month, any founding rate is lost, and you must leave the space and return any access devices when asked.
15. Photography, filming and CCTV
15.1 We photograph and film in the space for our own marketing and community content. By joining, you agree that you may appear incidentally in that material. Tell us in writing if you would rather not, and we will do our best to accommodate that. If we want to feature you, we will ask you to sign a release first.
15.2 People who hire the space must not photograph or film members without their consent.
15.3 We operate CCTV in and around the space for safety and security. By entering you agree that you may be recorded. Our privacy policy explains how footage is kept.
16. Your property and insurance
16.1 You are responsible for your own property in the space, at all hours. Do not leave valuables unattended. Any storage we provide is for the day unless we have agreed otherwise.
16.2 We hold public liability insurance for the premises and our own operations. It does not cover you, your business, your work, your property, or any liability you owe to your clients, guests or anyone else. We strongly recommend you hold your own public liability and contents insurance.
16.3 If you leave property here after your membership ends we will contact you. If it is still here 30 days later we may remove and dispose of it at your cost.
17. Our responsibility
17.1 Nothing in these terms excludes, restricts or modifies any right you have under the Australian Consumer Law that cannot be excluded.
17.2 Subject to clause 17.1 and to the extent the law allows, we are not responsible for loss, theft or damage to your property; loss arising from the failure or unavailability of any service or facility, including internet, power or access to the space; or loss of data, income or business opportunity, except to the extent caused by our negligence.
17.3 You are responsible for any loss or damage you or your guests cause to the space, our property or another member’s property. This clause survives the end of your membership.
18. Ending your membership
18.1 Each paid membership has a one-month minimum term. After that you may end it by giving us 14 days’ written notice, effective at the end of your current billing month.
18.2 We may end your membership on 30 days’ written notice without giving a reason, in which case we refund any unused part of the current month. We may end it immediately under clause 14.
18.3 When your membership ends you must pay everything you owe, return any access devices, remove your property and comply with clause 9.2. You may keep a free Base login if we have not ended your membership for cause.
19. Non-solicitation
19.1 While you are a member and for three months after, you must not approach or solicit our staff for employment or to provide services to you or your business.
20. General
20.1 Notices may be given by email to the address you have given us. Tell us promptly if your contact, payment or business details change.
20.2 These terms are governed by the laws of New South Wales. If any part is unenforceable, the rest continues to apply.